FAQ

We are mainly engaged in three kinds of laser products: laser cleaning machine, laser marking machine and laser welding machine.
These are the categories:
◆ Laser cleaning machine
We currently supply standard handheld type pulsed laser cleaner with optional power 50W/60W/80W/100W/200W/350W/500W; 1000w, 1500w, 2000w, 3000w handheld continuous laser cleaning machine; We can also equip with fixture or robotic arm to achieve an automatic cleaning line. In addition, we have backpack type laser cleaner 100W、150W、Pull rod type 200W laser cleaning machines especially for outdoor cleaning works.
◆ Laser marking machine
We have fiber laser marking machine, 3D dynamic fiber laser marking machine, fiber large working-field laser marking machine(up to 700*700*80mm), CO2 laser marking machine, CO2 large working-field laser marking machine(up to 1200*1200*100mm), UV laser marking machine, green laser marking machine and UV laser marking machine are all available to fulfill no matter what the marking/engraving applications customers may have. Moreover, we provide customizing functions such as rotating tools, 2D/XYZ marking slide, visual localization marking, offline marking, zoom-in display, online flying marking, etc, according to customers’ actual needs and requirements.
◆ Laser welding machine
we mainly supply 1000w、1500w、2000w、3000w hand-held welding machine; and Galvanometer laser welding machine(for high efficiency off-line/on-line welding of precision laser spot welding, overlapping welding, sealing welding of various micro parts)

First of all, you may want to inform us:

• About laser cleaning machine: what industry is it used for? The substrate of the object to be cleaned, the surface material to be removed and its thickness? Would you mind providing sample pictures or videos? Would you like to send us some samples for further testing?

• About laser marking machine: what is the marking material? Size of the marking field? Is there a specified laser power? Shape of the object? Is there any requirement for marking depth? Does it require an assisting tool?

• About laser welding machine: What is the welding material? Aluminum, stainless steel, galvanized sheet or else? The thickness of the welding material? Laser power?

• Do you have a purchase budget? Is pre-sales proofing test required?

We will recommend the most suitable products to you according to your budget and cleaning/marking/welding requirements.

The operation is very simple. Most of our customers mastered the use skills within one single hour. We will send you the English version(language is customizing) of user manual and operation guiding video, as well as we can train you through remote online video chatting.

7-10 days for standard equipment and 15-30 days for customizing types after the payment is confirmed.

Wooden box or flight case with wheels, which are safe and suitable for international transportation.

Each equipment of us shall experience a strict quality inspection and long-time continuously running test(72 hours) before shipping out. We provide inspection videos or photos for customer to confirm the marking/cleaning effects and performance of our machine. Quality certificate and warranty card will be sent along with the package.

Normally, we have some stocks of our standard type machine in our factory which can be delivered out immediately after quality inspection(1-3 days). For customizing machine, productions hall be arranged right after receiving the advance payment, and if the delivery time is urgent, we will arrange overtime at night and weekend to ensure the on-time delivery.

We provide delivery by express, by air, by sea, by railway and other kind of transportation services, on terms EXW/FOB/FCA/CIF/C&F/DAP/ DDP etc.

100% payment before production and multiple payment methods are acceptable.
Note: 70% advance payment and 30% final payment before shipping the machine are acceptable for evaluated clients. Other terms of payment are negotiable for evaluated agents.

Two-year warranty period for all laser machines. Technical support and services are lifetime available (warranty of the laser source depends on the brand and its category).

24-hour online service, with video instruction & guidance and technical training, which are lifelong available for free. Any repairing or replacing under warranty terms will be at free of charge, and the freight shall be borne by customer. Our company can also provide door-to-door service if required.
If there’s a quality failure with the laser source within three months after receiving the goods, it will be replaced at free of charge, and our company will bear 50% of the freight (only available for agents).

24-hour online technical support are provided, such as Q & A, equipment operation, maintenance, replacement and other operation guidance. Besides, pre-sale testing, on-site demonstration, automatic processing scheme designing are also available.

We are a certified national high-tech enterprise, "MRJ-LASER/迈锐捷" are the national registered trademark. The company owns more than 30 patents certifications(2 international patents for the core technology of high-power laser cleaning application in the United States and Europe). All products have passed CE and FDA certifications.

• Our company has been engaged in laser industry for 12 years. With first-class R&D team, we focus on customizing and intelligent laser marking/cleaning/ welding etc. Combining with deep research in laser source, control software, galvanometer scanner, automatic processing etc.

• There are more than 30 engineers serving our customers, including mechanical designer, hardware engineer, software programmer, electrical engineer, laser application engineer, automation engineer, etc. to provide optical design, appearance design, software development, new application development and other R&D support.

• Unique new products are launched to the market with patent rights every year.

• For special applications and customization needs, customers shall be invited to China to process cooperative research and development with our R&D team.

• Compared with the peer large companies, MRJ-Laser has the highest cost performance and better service: MRJ-Laser focus on customized laser cleaning and laser marking at lower prices, more professional. Comprehensive pre-sales, sales, after-sales technical support, after-sales service more positive, thoughtful, faster response, and we are more professional in laser cleaning subdivision field. (Big companies do more complex products, more comprehensive, and high prices, poor service attitude). 

• Compared with the peer small companies, MRJ-Laser has more comprehensive strength: MRJ-Laser owns the core laser control technology, can do a full range of customized development, comprehensive technical strength is stronger.(Other small companies are generally engaged in assembly production, and all parts can only be purchased, without technical capability and quality guarantee. Most of them are engaged in one-shot trading. Although the price is low, there is no product quality and after-sales technical guarantee).

MRJ-Laser is specialized in intelligent Laser Equipment(marking/cleaning/welding) Customization. Our professional R&D team will provide you with a full set of customizing services such as optical path, machinery, circuit control, automation, software and hardware systems.

At present, our products have been sold to more than 70 countries around the world, and we have agents in 14 countries around the world. For the specific distribution, please consult the relevant sales managers.
General agents 9: USA, Canada, Germany, France, Spain, Norway, Hungary, Serbia, Iran;
Exclusive agents 5: Japan, Indonesia, Saudi Arabia, Denmark, Croatia.

Yes, absolutely. For agents, our company will provide comprehensive cooperation and support. We have two types of agency: exclusive agency and non exclusive agency.
If you are interested in representing our products, please contact the relevant sales manager for further cooperation plan.